Department Menu

ONEIDA COMMUNITY HEALTH CENTER

Patient Information 

FREQUENTLY USED PHONE NUMBERS FOR
Main Number       (920)869-2711
Adult Triage          (920)869-6895
Pediatric Triage     (920)869-6896
Pharmacy              (920)869-4960
Optical                  (920)869-4921
Dental                   (920).869-4859

Mailing Address:
Oneida Community Health Center
P.O. Box 365, Oneida, WI 54155

Automated refill line (920)869-4970, is available 24 hours a day, 7 days a week.
Click on the link below for steps on how to protect yourself against the sprend of germs.

Cover your Cough
Oneida Community Seasonal Flu Clinic
New Patient Handbooks are available at the Patient Account Registration.

 

PATIENT'S RIGHTS

The Health Division assures that its patients/clients are treated in a manner that recognizes their basic human rights. The Health Division assures the following for all areas of service:

Patients are treated with respect, consideration, and dignity. Patients rights and responsibilities covered by the Indian Freedom of Religion Act will be strictly observed.
Patients are assured confidential treatment of their disclosures and records and, except when required by law, are afforded the opportunity to approve or refuse their release.
Patients are provided, to the degree known, complete information concerning their diagnosis, treatment, and prognosis.
When it is medically inadvisable to give such information to a patient, such information is made available to an individual designated by the patient or to a legally authorized individual in conformity with the Privacy Act of 1974 and other controlling laws.
Patients are given the opportunity to participate in decisions involving their health care, unless constrained for medical reasons.

PATIENT RESPONSIBILITIES

We expect that our patient will:
Be responsible to provide for their own needs to the extent of their ability.
Encourage their families to be responsible to provide for the needs of their members to the extent of their abilities.
Provide complete and accurate information for registration and insurance on request.
Cooperate with efforts to maintain confidential records.
Ask questions about diagnosis, treatments, and prognosis to assure adequate understanding of your condition.
Participate with doctor in making decisions about health care and follow prescribe treatment plans.
Use established procedures for obtaining after-hours care.
Arrange for payment for services when appropriate. '
Be respectful of others needs by keeping appointments and/or notifying the Health Division in advance when unable to keep an appointment.
Respect Oneida Comprehensive Health Division properties.
Take suggestions directly to the Management Team of the Comprehensive Health Division.

SCHEDULING OF APPOINTMENTS
Oneida Community Health Center is open for appointments between the hours of 7:00 a.m. - 5:00 p.m. Monday thru Friday, unless otherwise indicated.

HEALTH CENTER LATE APPOINTMENT POLICY
Patients who arrive more than 15 minutes late for their appointment may be asked to reschedule.

AFTER HOURS CARE POLICY
All patients must contact the on-call provider and receive authorization prior to going to the Emergency Room or Urgent Care unless it is a life threatening emergency. Contract Health will not make payment unless prior approval is obtained. All Emergency Room/Urgent Care records will be reviewed by the medical staff prior to payment.

EMERGENCY PROCEDURE

The Oneida Community Health Center contracts for ambulance services for Tribal members in Brown and Outagamie Counties. Please call 911 in the event of an emergency. This is the ONLY number to call for this service.

PATIENT SUGGESTIONS / GENERAL INFORMATION
We invite your health care questions and or suggestions for improving the delivery of health care. Please write or telephone the Comprehensive Health Operations Director or Medical Director with your suggestions.

If you are dissatisfied and wish to inform us, please write and briefly describe the circumstances regarding the care received. Send the letter to the Clinical Improvement Coordinator, the Comprehensive Health Division Operations Director or the Medical Director as well as any of the contact names listed below. We will try to resolve the situation as amicably and quickly as possible following a thorough investigation.
You may also used the Contact us area for brief messages or comments.

BILLING INFORMATION
We request that you present your Insurance Card, Medicare Card, or Wisconsin Medical Assistance Program (WMAP) Card, at each visit to the clinic. For work-related injuries, auto accidents and other miscellaneous accidents/injuries, we ask that you provide as much information about the accident/injury to the billing office so we may bill the responsible insurance carrier for your services.

 The Billing Office is available to assist you in filling out insurance forms, or to answer and questions you may have regarding benefits covered or not covered by your particular health or dental insurance policy. Please feel free to bring in your policy if you have any questions about coverage or the procedures to follow in filing a claim.

 Monies recovered through your insurance for the services provided are used to expand and improve on services that will benefit the patients of the community.